Reporting a problem or sending feedback
Use Report a problem to send a bug, a question, a missing feature or a suggestion to MAUK Solutions, with the page you were on attached automatically.
- Open Support, then Report a problem, or use the Report a problem button in IPC360 Assistant.
- Choose the category that fits: Product bug, Assessment question, Missing feature, Account or access, Problem, Suggestion or Other.
- Give it a short subject and describe what happened.
- Check the context shown beneath the form. The page, your role and the time are attached so the team does not have to ask.
- Send. Your report is recorded and visible to the MAUK Solutions administrator.
What is attached, and what is not
- Attached: the page you were on, your name and role, the time, and the assessment reference if you started from one.
- Not attached: your answers, your evidence files, any patient or clinical information, and never your password.
Note: If IPC360 genuinely does not do something you need, send it as a Missing feature. That is how it becomes a tracked product request rather than a conversation nobody recorded.
Source: IPC360 Help · Report a problem
Related
- Contacting MAUK SolutionsThe MAUK Solutions team can help with IPC360 setup, access, product support and technical issues, by email, and by WhatsApp where a number has been configured.
- Using IPC360 AssistantIPC360 Assistant answers questions about using IPC360, about IPCAF concepts, and about your own assessment results, and hands you to the MAUK Solutions team when it cannot help.
Did this answer your question?
Ask IPC360 Assistant if you need this applied to your own assessment, or contact the MAUK Solutions team.
See also: A report will not print correctly · Opening a report · Evidence will not upload